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Longtime Greenville employer will permanently close its facility in spring

Another blow to the local job market as a longtime Greenville employer has announced it is pulling up stakes.

Focus Services has filed a formal notice with the state confirming it will permanently close its facility on Sugg Parkway this spring. The move impacts 94 employees, ranging from front-line agents to director-level positions.

Company leadership calls the decision "unavoidable," blaming shifts in the national industry landscape. The call center has been a fixture in Pitt County for more than eight years, but its doors are set to close for good on April 30th.

Local workforce officials are expected to step in to assist those facing layoffs with job placement and retraining resources.

Annette is originally a Midwest gal, born and raised in Michigan, but with career stops in many surrounding states, the Pacific Northwest, and various parts of the southeast. An award-winning journalist and mother of four, Annette moved to eastern North Carolina in 2019 to be closer to family – in particular, her two young grandchildren. It’s possible that a -27 day with a -68 windchill in Minnesota may have also played a role in that decision. In her spare time, Annette does a lot of kiddo cuddling, reading, and producing the coolest Halloween costumes anyone has ever seen. She has also worked as a diversity and inclusion facilitator serving school districts and large corporations. It’s the people that make this beautiful area special, and she wants to share those stories that touch the hearts of others. If you have a story idea to share, please reach out by email to westona@cravencc.edu.