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We've all been there: The dreaded call to a customer service line. NPR's Life Kit presents tips for getting the most out of customer service.

Tennessee lawmakers have passed a bill that could mean prison time for sleeping in public spaces. It's the latest effort to regulate homelessness in a state. The bill now goes to the governor.

NPR's Daniel Estrin talks with Sylvie Kauffmann, editorial director at Le Monde, about what France's election means for the future of the country.

A Gaza man waited for more than two months before he got Israeli permission to leave Gaza for a Palestinian hospital in the West Bank.

It's been nearly two months since the US and its allies introduced unprecedented International sanctions against Russia in response to the invasion. For the Russian economy, the worst is yet to come.

California's Reparations Task Force voted to exclude some Black residents from eligibility. NPR's Ailsa Chang speaks to some Black Californians on how they view the possibility of reparations.

The AFL-CIO labor alliance endorses Sen. John Kerry's presidential campaign. Kerry has been attacked by his major remaining rival for the Democratic nomination, Sen. John Edwards, for his votes on free trade agreements. NPR's Brian Naylor reports.

Boyle is a Jesuit priest who has worked with gangs in East Los Angeles since 1986. He was originally supposed to work with the Dolores Mission there for a six-year term, but when the time came to leave, the community revolted, and he was allowed to stay. He's received national acclaim for his work helping the people he works with to find jobs and quality schooling.

(Originally broadcast Jan. 5, 2004.) His new documentary, The Fog of War has been nominated for an Oscar for Best Documentary Feature. The film is a profile of the man many considered to be the architect of the Vietnam conflict, Robert McNamara. Morris' other films include The Thin Blue Line, Vernon, Florida, Gates of Heaven, and Fast, Cheap, and Out of Control. He's also done a number of commercials. His clients include Apple, Nike, Miller High Life and PBS.

California Gov. Arnold Schwarzenegger tours the state hoping to convince voters to approve his $15-billion bond measure and a related initiative to limit future spending. The governor says the two ballot initiatives are key to solving the state's fiscal crisis. Analysts say it's Schwarzenegger's fate that may be affected the most by the outcome of the March 2 vote. NPR's Ina Jaffe reports.