State health officials are tracking the ways the 988 Suicide and Crisis Lifeline is being used in North Carolina.
The hotline connects people by call, chat or text to a trained crisis counselor who will listen, offer support and provide community resources 24 hours a day, 7 days a week.
North Carolina Department of Health and Human Services officials said new dashboard shows North Carolina outperforms national averages in several key areas:
- It takes 14 seconds to answer calls in North Carolina whereas the national average is 39 seconds.
- North Carolina also answers 98% of all calls received, compared to the national average of 90%.
- The dashboard shows a 25% increase in the use of the hotline over the past year.
