After too many incidents of being ghosted, the N.C. Division of Motor Vehicles is now requiring new appointments to be confirmed.
In February, DMV Commissioner Wayne Goodwin says one-third of people with scheduled appointments at driver license offices were no-shows.
Now, when appointments are reserved at SkipTheLine-dot-ncdot-dot-gov, customers will get a text message and email with a confirmation link and they will need to confirm their appointment within 15 minutes, or the appointment will be canceled.
“This confirmation process is necessary to address the high no-show rate for appointments we have been experiencing in our driver license offices," said DMV Commissioner Wayne Goodwin.
In the month of February, 33.5% of appointments were no-shows.
Four days before the appointment, customers will receive a reminder text and email with a confirmation link. Within 24 hours, customers will need to again confirm their appointment. Once confirmed, another email and text will be generated confirming the appointment.
