Adam Woodrum was out for a bike ride with his wife and kids on July 19 when his son, Robert, who was 9 at the time, crashed.
"He cut himself pretty bad, and I could tell right away he needed stitches," says Woodrum.
Because they were on bikes, he called the fire department in Carson City, Nev.
"They were great," says Woodrum. "They took him on a stretcher to the ER."
Robert received stitches and anesthesia at Carson Tahoe Regional Medical Center. He's since recovered nicely.
Then the denial letter came.