North Carolina Attorney General Josh Stein has urged the U.S. Department of Transportation to strengthen protections for airline customers and provide meaningful relief to people whose flights are unexpectedly canceled or significantly delayed.
As North Carolinians gear up for holiday travel, Stein said he wants to do everything he can to make their travel as stress- and headache-free as possible.
He added that airlines should do right by customers by keeping flights on time, not overbooking flights, and not profiting off their customers’ hardships.