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$4 million settlement reached with student loan debt relief company over deceptive practices

(Graphic: Cecilia Castelli for NPR)
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Cecilia Castelli for NPR
Nearly 4,000 people in North Carolina will share in a total of more than $4 million in student loan relief after they were harmed by the Consumer Advocacy Center, also known as the Premier Student Loan Center, and other related organizations.

Nearly 4,000 people in North Carolina will share in a total of more than $4 million in student loan relief after they were harmed by the Consumer Advocacy Center, also known as the Premier Student Loan Center, and other related organizations.

North Carolina Attorney General Josh Stein said borrowers who are eligible do not have to do anything – and they will be contacted directly by the third-party company handling the payments.

“I’m pleased that more than 3,500 North Carolinians who were harmed by this student loan company will receive some financial relief,” said Attorney General Josh Stein. “People who take out student loans are working to achieve their educational and career goals. I’ll do everything in my power to go after companies that take advantage of students’ dreams and harm their educational and financial futures.”

Stein sued Premier and its related companies, alleging that they violated consumer protection laws with deceptive student loan debt relief services.

He said Premier made misleading representations to borrowers about their services, automatically placed borrowers’ loans into forbearance, and submitted false information to loan servicers and the federal government to help people quality for artificially low monthly payments that they did not actually qualify for.

In some cases, Stein said that resulted in borrowers facing additional consequences, including paying additional interest or losing certain loan benefits.

Annette is an award-winning journalist based in Eastern North Carolina. Her career includes professional stops across the Midwest, Pacific Northwest, and Southeast, recently culminating in a 2026 Region 8 Edward R. Murrow Award for Small Market Radio Best News Series for her work on the Camp Lejeune Justice Act Series. Guided by a passion for human-interest storytelling, she focuses on narratives that touch hearts and connect communities. A mother of four and grandmother of two, Annette enjoys reading and creating epic Halloween costumes in her spare time. If you have a story idea to share, please reach out by email to westona@cravencc.edu.